Help with your creator account, connected platforms, media kit, brand outreach, subscriptions, invoices and privacy.
For trouble accessing your account, sessions, profile information or account deletion, contact support from the email associated with your Sponlio account.
Sponlio can use authorized creator-platform connections to build your creator identity and performance profile. If a connection fails, verify the account has the required platform account type and permissions, then reconnect it inside Sponlio.
If a public media kit, brand contact, outreach link or campaign report is not working as expected, include the creator username and the affected link in your support email. Do not send passwords or API keys.
App Store subscriptions are managed through Apple. Web subscriptions are managed through Sponlio's Stripe billing flow. Deleting your Sponlio account does not itself cancel an App Store subscription.
Open Sponlio, go to Profile, and choose Delete Sponlio account. You can also read the complete deletion instructions on the data-deletion page.
Metric availability depends on the permissions granted, the creator account type, the platform API and the data that platform makes available. Reconnecting the account can resolve expired or changed authorization.
No. A creator may add an external payment or booking link to a media kit, but payment happens with the creator's chosen third-party provider. Sponlio does not receive, hold, split, settle, refund or process those funds.
Email support@boxtheorylabs.com with the company name and the information that should be corrected or removed.